Managed WordPress · Canada
Stack Harbor is a Montréal-based managed service provider that hosts and operates WordPress and WooCommerce sites for businesses and agencies, on its own infrastructure in two data centres in Montréal.
For WooCommerce stores, lead-generation sites, publishers and agency-built WordPress that a Canadian business depends on.
Who It's For
Not a Fit
A Good Fit
What We Run
The exact scope is written into your quote. These are the parts most WordPress engagements include.
The SLA Facts
These are the committed terms. The agreement page has the full text, including the other severity levels.
24/7, on plans that include incident coverage. An operator confirms the incident and starts work or escalation; it is not an automated receipt.
The uptime commitment in the service level agreement, with the service credits it defines.
Requests go through the support desk. A Sev-1 incident is escalated to a senior engineer. The phone reaches your account manager.
Two Montréal data centres, including eStruxture facilities. Sites placed there are hosted in Canada.
Example Scenario
Example Scenario
Discovery, a staging migration, cutover and post-launch stabilization for a high-traffic Canadian WordPress publisher.
This is an example scenario: an illustrative engagement that shows how the work is done, not a specific client.
Read the Example ScenarioCommon Questions
A provider runs the whole environment behind your site, not only the server: hosting, caching and performance, core and plugin updates with a rollback path, security patching, monitoring that a person reads, and incident response. Plain hosting gives you a server. Managed hosting gives you a team accountable for keeping the site up.
Yes, when the site runs on our infrastructure: two data centres in Montréal, including eStruxture facilities. If you keep the site on AWS or another provider, we can operate it there instead, and it stays where that provider runs it.
Workloads placed in Stack Harbor’s Montréal data centres are hosted in Canada. Environments you keep on AWS or another provider stay where that provider runs them. Where backups and any third-party services (a CDN, email delivery) store data is written into your scope, so check those if your residency requirement covers them.
Sev-1 incidents are acknowledged within 15 minutes, 24/7, on plans that include incident coverage, and the monthly uptime commitment is 99.9%. The full terms are on the service level agreement page.
Yes, including stores where checkout is the revenue: cart and checkout performance, the caching WooCommerce needs for logged-in shoppers, and planning ahead of peak events such as Black Friday.
Yes. The migration is scoped separately from ongoing hosting, with a cutover plan and a rollback path agreed before any DNS change. If your current host works and you only need operations, we can run the site where it is.
Yes. The agency keeps the client relationship and the build work; we host and operate the environments, with requests through the support desk and a senior engineer on Sev-1 incidents. White-label and co-managed arrangements are part of our agency partner offer.
Stack Harbor publishes no prices. Each engagement is scoped to its drivers (sites, traffic, footprint, incident coverage) and gets a fixed quote after a scoping call.
No. Stack Harbor holds no SOC 2, ISO 27001, PCI DSS or HIPAA certification of its own. The facilities and platforms underneath hold their own attestations, and your auditor makes the determination. The trust page sets out the position in full.
Tell us what you run and where it lives today. We scope it and send a fixed quote.