Update your account details | Stack Harbor Documentation

The Account Settings page holds your organization’s profile, your display preferences and your sign-in security. The details you save here go on your invoices and billing records.

Only the account owner can edit the profile and the preferences. A team member can open the page and read what their permissions allow.

Open Account Settings

Select your name or picture at the top right of the screen to open the account menu.
Select Account Settings.

At the top you see the account name, its Status and the date it became a customer under Member Since. Below it, General Info lists Company Name, Contact Name, Email Address and Phone. An empty field shows Missing Details with an Add button.

The Account Settings page with the General Info card

Change your name, phone or company

Select Edit Details at the top right of the page. You can also select the edit button at the end of one row in General Info.
In Edit Account Details, change First Name, Last Name, Phone or Company Name.
Select Save.

You see Account details saved. The change applies to the whole account, including invoices issued from now on.

Change your billing address

Your billing address is your tax location and the Bill-To on new invoices. It is edited from the Billing page.

Open the account menu and select Billing.
In the Billing Profile card, select Edit Address, or Add Billing Address if none is on file.
In Edit Billing Address, fill in Address Line 1, Address Line 2, City, State / Region, Postal Code and Country.
Select Save.

If you change the country or the province, Lighthouse warns you first. The taxes on future invoices change with it, for example GST/HST or QST. Invoices already issued keep the address and taxes they were issued with.

Your email address is the address you sign in with. To change it, select Contact support to change your sign-in email on the Email Address row and open a ticket.

Set your preferences

The Preferences card is on the right of the page.

Under Account Language, pick English or Français. It applies to Lighthouse and to the emails we send you.
Under Timezone, search for your timezone, or select Use My Current Timezone. Every date and time in Lighthouse uses it. The card shows the current time in the zone you picked.
Under Rows Per Page, pick how many rows each table shows.

Each change saves on its own. You see Preferences saved.

The Preferences card with Account Language, Timezone and Rows Per Page

Security and notifications

The Security card shows your Password, your Two-Factor Authentication state and your Login Activity. Select the arrow at the end of Login Activity to open the Activity Log. Its name is View Activity Log. See:

Notification Preferences, below Security, sets which alerts also reach you by email. See Manage your notifications.

If something goes wrong

Account details could not be saved. A field may be in the wrong format. Fix the field marked in red, then select Save again.
Preferences could not be saved. Try again in a moment.
If you see Account Details Couldn’t Be Loaded, select Try Again.
If you don’t see Edit Details or Preferences, you are signed in as a team member. Ask the account owner to make the change.

Fields and statuses

What each item on this page means, what it does and how to read it.

Status Field

What it is. The standing of your Stack Harbor account.

How to read it. Active is the normal state. Any other value limits what you can do; the badge says which.

Active Status

What it is. Your account is in good standing.

How to read it. You don't need to do anything.

Pending Status

What it is. Your account is being set up or reviewed.

How to read it. Some actions wait until the review is done. Contact support to find out why and what to do.

Suspended Status

What it is. Your account is suspended, so some actions are blocked.

How to read it. Pay any overdue invoice, then contact support.

Inactive Status

What it is. Your account has no active service and is not in use.