Reset your password

If you forgot your password, you can choose a new one with a link we email you. To change a password you still know, see Change your password.

Reset your password

1. On the Sign In page, select Forgot Password?.
2. On Reset Password, type your account address in Email.
3. Select Send Reset Link. You see Check Your Email.
4. Open the email and select its link. The Choose a New Password page opens.
5. Type the new password in Password and again in Confirm Password. The Password Requirements list marks each rule (done) when it is met.
6. Select Save Password. The button shows Saving Password….

For your security, Check Your Email shows the same message whether or not an account exists for that address.

What you see afterwards

You see Password Updated. Depending on your account, you are signed in already, or you select Sign In. If two-factor authentication is on, you enter your code to finish signing in.

If something goes wrong

• If no email arrives after a few minutes, check your spam folder. Under Didn’t receive it?, select Resend.
• This Link Has Expired means the link is too old. Reset links work for a limited time. Select Request a New Link and use it soon after it arrives.
• This Link Was Already Used means each link works once. Sign in with your new password, or request a new link.
• This Link Isn’t Valid means the link is incomplete or mistyped. Use the link in the latest email.
• Passwords don’t match. Type the same password in both fields.