Lighthouse documentation

Confirm that your email address is yours, so you can enable services and receive account notices.

Sign in to Lighthouse with your email and password, and enter your two-factor code when asked.

Get a reset link by email and choose a new password when you can’t sign in.

Save a card for your invoices, confirm it with your bank, choose the default card and keep it up to date.

Switch on Infrastructure, Application Hosting or WordPress Hosting for your account, so you can start creating resources.

Learn the side menu, search, notifications, background actions, language and keyboard shortcuts in Lighthouse.

See your services, unpaid invoices, open tickets, credit and this month’s usage on the Lighthouse home page.

See every service on your account, with its billing cycle, next due date, amount and status, in one list.

See what Infrastructure holds, how its pages are grouped, and where to start when you want a cloud server, a network or storage.

Choose an image, a size, a name and the keys you sign in with, then start a new cloud server in about a minute.

Find a server in your list, read its page, start, stop or reboot it, rename it, keep notes and delete it safely.

Sign in over SSH or the browser console, install SSH keys, and repair a server in recovery mode or reset its root password.

Change a server’s vCPUs, memory or CPU class, or start it again from a fresh operating system that you can undo for 24 hours.

See a server’s interfaces and addresses, set reverse DNS, and choose the firewall groups and rules that let traffic in.

See the disks of a cloud server, add or attach a volume, extend a volume and grow its filesystem, or detach and delete one.

Read the CPU, memory, disk and network graphs of a cloud server, and see every action taken on it and by whom.

Generate a new SSH key pair or import your own public key, so you can pick it when you deploy a cloud server.

See the images you saved from your servers, volumes and backups, open each one’s page, check it can deploy a server, rename or delete it.

Read the Volumes list, create a blank volume and attach it to a cloud server, then extend, rename or delete it.

Read a volume’s page, take and revert snapshots, and rename, describe, extend, attach, detach or delete it.

Take backups and snapshots of a server, find every backup on your account, restore one to a new volume or turn it into an image.

Read a backup’s details page, restore its server or a new volume from it, deploy a new server from it, turn it into an image or delete it.

Create a plan that backs up a server’s volumes on a schedule, and read the Backup Plans list: when each plan runs and what it keeps.

Read a backup plan’s details page: its schedule, what it keeps, the volumes it covers and how its runs went, then change, pause or remove it.

Create a private network for your servers, add subnets to it, and connect it to the internet through a public network.

Read a private network’s page: its address ranges, router, servers, ports and subnets. Rename, connect or delete it.

Create a router, give it a gateway to a public network, route your subnets through it and add static routes.

Read a router’s page: its state, gateway, interfaces, static routes, floating IPs and servers. Change, turn off or delete it.

Allocate a public IPv4 address, point it at a server, move it between servers, set its reverse DNS and release it.

Read a floating IP’s page: what it points at, its reverse DNS, pool, router and price. Point it, move it or release it.

Create a firewall group, add rules that allow traffic in and out, and see which servers use it.

Read a firewall group’s page: its rules and the servers that use it. Add, change or delete rules, rename the group or delete it.

Spread traffic across several servers, with health checks that take a failing server out of rotation.

Read a load balancer’s properties, pools and member health, add and edit its listeners, attach a public address, or delete it.

Link your private networks to another site, such as an office, over an encrypted tunnel, then add its connections.

See what your servers, volumes and public addresses cost so far this month, per server and per resource, before tax.

Add, edit and delete a VPN endpoint’s connections, copy the far end’s settings, and rename or delete the endpoint.

See the hourly rates for vCPU, RAM, storage and public addresses, and how much of each account limit you use.

See what Application Hosting offers, open the list of your environments, and read each environment row and status.

Pick a region, add and size your layers, name the environment and check its price, or create the backup storage your database backups need.

Read an environment’s Overview, then start, stop, restart, put to sleep, rename, clone or delete it.

See an environment’s layers and nodes, resize a layer, change its node count, turn on auto scaling, and work on a node and its files.

Use an environment’s Tools tab to deploy from Git or an archive link, and to install, run and remove add-ons on its layers.

Turn the environment firewall on or off, add inbound and outbound rules per layer, and open a public endpoint for a port.

Serve an environment under your own domain, point your DNS at it, and secure it with a free or uploaded SSL certificate.

Add your public key so you can sign in to your environments over SSH and SFTP, and find the connection details for a node.

Check what an environment uses right now, see its cost this month, and read the account-wide usage report by month or by date range.

Install the site agent, manage WordPress plugins and migrations from an environment, or move the site to WordPress Hosting.

See what each card on the WordPress Hosting page opens, from your list of sites to new sites, imports, settings and billing.

Choose where and how a new WordPress site runs, set its name and options, check the cost, then deploy it.

Watch a deploy, an import, a delete, an address switch or an update policy run step by step, and see what to do when it ends.

Copy a WordPress site from another host into a new site here, check the copy, then move your domain with the Go Live steps.

See every WordPress site with its status, versions, pending updates, region and tier, and open any site in one click.

Start or stop a site, sign in to WP Admin, update WordPress, purge the cache, read its details, and move or delete it.

See every plugin on a WordPress site, turn plugins on or off, and update one, a few or all of them from Lighthouse.

Follow the copy of an imported site phase by phase, cut over when it is ready, cancel it, or run a new migration.

See the nodes behind a WordPress site as a list or a diagram, open a layer or a node, browse its files and read its live usage.

Choose the defaults every new site starts from, and the automatic update policy that every WordPress site follows.

See what your WordPress sites cost this month or in any range, broken down by site or by resource, before tax.

See every software license on your account, its status, licensed IP, renewal date and price, and find the ones that need attention.

Read a license’s details, subscription, usage, invoices and activity, reveal its key, and ask for an IP change or a cancellation.

Pick a license from the catalogue and send a request. A ticket is opened for you, and our team confirms the price and sets it up.

See the management plans we operate for you, what each one covers, its status and health.

Read a plan’s details, completed work, upcoming maintenance, covered resources and the support tickets linked to it.

See how many engineering hours a plan includes, how many were used, and what is billable for each period.

See whether the resources a plan covers are up, their daily availability over 7, 30 or 90 days, and the incidents in that period.

See every monitor linked to your Managed Services plans, with its status, availability and key figure for the last 24 hours.

Read a monitor’s live status, its figures for a time window, its current readings and recent alarms, and how it is set up.

Investigate response time, CPU, memory, load, disk and process charts for a monitor, compare with the previous period and forecast disk fill.

See how long a monitor was up in a time window, every outage with its duration, and each alarm and incident.

Read your balance, credit, next payment and billing profile on the Billing page, and see what each service costs.

Find an invoice, read its lines and totals, download the PDF and pay it with your default card.

Finish a card payment that your bank wants you to confirm with 3-D Secure, from the invoice or from our email.

See every payment and refund on your account, with its date, amount and the invoice it belongs to.

Ask our team for help. Choose a department, describe the issue, attach files and send the ticket from the Support Desk.

Find your tickets, read our replies, answer with files, then close, reopen, escalate or rate a ticket.

Read and answer a ticket you opened without an account, using the private link in our email.

See whether Lighthouse and our hosting services are running, read current incidents and planned maintenance, and check 90 days of uptime.

Change your name, phone, company and billing address, and pick the language, timezone and rows per page Lighthouse uses.

Change the password you sign in to Lighthouse with, from the Security card of Account Settings.

Add a second step to your sign-in with an authenticator app or an emailed code, and turn it off again if you need to.

Give a colleague their own sign-in to your account, then choose what they can open and change.

Choose what a team member can do and which services they reach, check their sign-ins, and deactivate or remove them.

Joined a team on Stack Harbor? Open the invitation email, choose your password and sign in to Lighthouse.

See every sign-in and account change, when it happened, from which IP address and by whom.

Follow long actions such as new servers, updates and new sites while they run, and see how past ones ended.

Find any email we sent your account, such as an invoice or a notice, check where it went and whether it was delivered.

Read alerts about your account, mark them as read, and choose which kinds of alert also reach you by email.