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Support

How to use Lighthouse, the Stack Harbor client portal: every page, field and status explained.

  • Open a support ticket

    Ask our team for help. Choose a department, describe the issue, attach files and send the ticket from the Support Desk.

  • Follow a support ticket

    Find your tickets, read our replies, answer with files, then close, reopen, escalate or rate a ticket.

  • Reply to a ticket from an email link

    Read and answer a ticket you opened without an account, using the private link in our email.

  • Check the status of our services

    See whether Lighthouse and our hosting services are running, read current incidents and planned maintenance, and check 90 days of uptime.