View your licenses | Stack Harbor Documentation

Licenses holds the software licenses you rent from Stack Harbor for your servers, such as control panels, performance and security tools, and Microsoft products. You can see each license, its status and what it costs.

You need the Licenses permission to open this section. The account owner always has it.

Open Licenses

In the side menu, under Services, select Licenses.
The section page shows two groups of cards.
- Under Licenses, Order New License opens the catalogue (see Order a new license), and All Licenses opens the full list with its count.
- Under Status, Active Licenses and Needs Attention open the list already filtered. Pending Licenses appears while our team is still setting up a license.

The Licenses section page with the Order New License and All Licenses cards and the Status cards

Read the list

Select All Licenses.
The summary card at the top shows how many licenses your account has, with a count for Active, and for Pending and Needs Attention when there are any.
Choose a status filter. All shows every live license. Active, Pending and Suspended show one status. Needs Attention shows licenses that are suspended, or that the software vendor reports as expired or suspended. Ended shows licenses that were terminated or cancelled.
To show one kind of license, choose a group in the group menu, such as Control Panels, OS & Performance, Backup & Security or Microsoft. All Groups shows them all.
To find one license, type part of its name, IP address, hostname or domain in Search licenses….

Each row shows the License name, its Group and the Licensed IP it is tied to. It also shows its Status, the date of its Next Renewal and its Price with the billing cycle, for example “$45.00 Monthly”. The Price column appears only if you have the Access Billing permission.

The All Licenses list with status filters, group menu, search and the license table

Act on a license

Select View License to open the license’s own page. See View a license’s details.
Open the row’s menu for Change IP, Open Support Ticket or Request Cancellation. Each option appears only when it applies to that license and your permissions allow it.

If something goes wrong

No Licenses Yet means your account holds no license with us. If you are billed for a license that isn’t listed, open a support ticket and we will add it.
No licenses match this view. means no license matches the filter or search you chose. Select All and clear the search.
No ended licenses on this account. appears on Ended when no license has ended.
If Licenses is missing from the side menu, or you see You Do Not Have Access to This, ask your account owner for the Licenses permission.

Fields and statuses

What each item on this page means, what it does and how to read it.

License Column

What it is. The license’s name, usually the product and its tier.

How to read it. Select it to open the license.

Group Column

What it is. The kind of license: control panel, OS and performance, backup and security, or Microsoft.

Licensed IP Column

What it is. The server IP address the license is tied to.

How to read it. The licensed software works only on the server with this address. A dash means none is on record.

Status Column

What it is. Where the license stands.

How to read it. See the status values for what each one means.

Next Renewal Column

What it is. The date the license is next billed.

How to read it. A dash for a license that has ended.

Price Column

What it is. What the license costs per billing cycle, in your account’s currency.

How to read it. Shown only with the Access Billing permission. A dash means no price is on record.

Actions Column

What it is. View License and the row’s menu.

Search licenses… Field

What it is. A search box above the list.

What it does. Shows only licenses whose name, IP address, hostname or domain contains what you type.

All Option

What it is. Every live license: active, pending and suspended.