Order New License is the catalogue of licenses we offer for your servers. Ordering works by request today: you choose a license and send a request, and a support ticket is opened for you. Our team then confirms the price with you and sets the license up. An order wizard is coming, so you will be able to order some licenses directly.
Order a license
- In the side menu, select Licenses, then Order New License.
- Browse the cards. They are grouped under Control Panels, OS & Performance, Backup & Security and Microsoft. Each card says in one line what the license does.
- Select the card you want, for example cPanel & WHM. Each card ends with Request This License.
- The New Ticket form opens with the subject filled in, for example “License Request: cPanel & WHM”.
- Choose a Department, and in Message tell us what you need. Give the server’s hostname, for example web-01.example.com, and its public IP address, such as 203.0.113.10. For a license sold in tiers, say how many accounts or seats you need.
- Select Submit Ticket.
If you select Cancel on the form, you come back to the catalogue.
What you see afterwards
The ticket opens, and our team replies there with the price and any questions. Once the license is set up, it appears in All Licenses, first as Pending and then as Active. See View your licenses and Follow a support ticket.
If something goes wrong
- If the cards are greyed out with Requesting a license needs the Access Support permission. Ask your account owner., your role can’t open tickets. Ask your account owner for the Access Support permission.
Fields and statuses
What each item on this page means, what it does and how to read it.
- cPanel & WHM Option
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What it is. The control panel your hosting customers use for sites, email and databases, licensed per server by the number of accounts it hosts.
What it does. Request This License opens a support ticket with the subject filled in.
- Plesk Option
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What it is. A control panel for Linux and Windows servers, licensed by edition and by how many domains you host.
What it does. Request This License opens a support ticket with the subject filled in.
- CloudLinux Option
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What it is. Puts each hosting account in its own limited container, so one busy site can't slow down everyone else on the server.
What it does. Request This License opens a support ticket with the subject filled in.
- LiteSpeed Web Server Option
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What it is. A drop-in replacement for Apache that serves pages faster and adds the LSCache caching plugins.
What it does. Request This License opens a support ticket with the subject filled in.
- KernelCare Option
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What it is. Applies Linux kernel security patches while the server keeps running, so updates no longer need a reboot.
What it does. Request This License opens a support ticket with the subject filled in.
- JetBackup Option
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What it is. Scheduled backups for control-panel servers, kept on separate storage and restorable down to a single account or file.
What it does. Request This License opens a support ticket with the subject filled in.
- Imunify360 Option
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What it is. A web application firewall with malware scanning, cleanup, and automatic patching for shared hosting servers.
What it does. Request This License opens a support ticket with the subject filled in.
- Windows Server Option
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What it is. Windows Server licensing for your cloud servers, counted per virtual machine and billed monthly.
What it does. Request This License opens a support ticket with the subject filled in.
- Remote Desktop (RDS) CALs Option
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What it is. Client access licenses that let named users or devices sign in to a Windows server over RDP.
What it does. Request This License opens a support ticket with the subject filled in.
- SQL Server Option
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What it is. Microsoft SQL Server licensing for your Windows servers, by processor core or by client access license.
What it does. Request This License opens a support ticket with the subject filled in.
- Control Panels Field
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What it is. Control panels such as cPanel & WHM and Plesk.
What it does. Groups the catalogue cards of this kind.
- OS & Performance Field
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What it is. Operating system and speed tools such as CloudLinux, LiteSpeed Web Server and KernelCare.
What it does. Groups the catalogue cards of this kind.
- Backup & Security Field
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What it is. Backup and security tools such as JetBackup and Imunify360.
What it does. Groups the catalogue cards of this kind.
- Microsoft Field
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What it is. Microsoft licenses: Windows Server, Remote Desktop CALs and SQL Server.
What it does. Groups the catalogue cards of this kind.
- From … / Month + … per account over 100 Field
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What it is. The price of a license billed by how many accounts it uses.
How to read it. The first amount is the base price for each month. The second is what you pay for each account over the number shown, here 100. For example, with 120 accounts you pay the base price plus 20 times the per-account rate. Our team confirms the final price in your request ticket.
- Request This License Field
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What it is. The button on each catalogue card.
What it does. It opens a support ticket with the request filled in. Ordering works by request today. An order wizard is coming.
How to read it. You need the Access Support permission to use it.